I am at Murky Coffee, where I just heard a conversation in which the barista told a guy that he was not allowed to pour his espresso over ice.

“But that’s how I want it,” the guy said.

“You can’t have it over ice. It ruins the quality of the coffee. It’s also against our store policy,” the barista said. After the customer left the counter, the barista was fuming and told his coworker, “I almost told that guy not to come back.”

Thanks, Nick, for hiring such helpful young people who uphold basic tenets of customer service. Where would the world be if customers could get what they wanted? This young fellow did a good job protecting the ignorant customer from cold espresso.

Barista guy – get over it. It’s just coffee, not a matter of safety or health, and the guy knows how he wants it.