DC DMV to add SmarTrip to Licenses, remove in-person parking appeals

While many news outlets are expressing dismay over the DMV’s desire to eliminate in-person appeals for parking tickets. Now, despite the hyperbole of all the people shouting about their rights, the DMV will still be allowing for Mail-in Appeals and E-mail Appeals for parking tickets, so it’s not like you can’t contest your latest parking infraction.

Also in the DMV Plan for FY08 [Warning, PDF] are a few other hidden gems that include:

  1. INITIATIVE 1.4: Begin implementation of SmarTrip in DC drivers’ licenses and identification cards.
    Automobiles are only one of the methods for traveling in DC. The primary mode of transportation for many residents is Metrobus and Metrorail. SmarTrip is the most efficient way of paying for transit service. Installing SmarTrip chips in drivers’ licenses and ID cards will allow all District residents access to SmarTrip cards and encourage transit usage.
  2. INITIATIVE 2.1: Develop and implement a customer satisfaction survey.
    One of the best ways to gauge whether the workforce is adequately delivering quality customer service is to obtain feedback directly from customers soon after their interaction with DMV. To achieve this objective, DMV will develop a customer satisfaction survey that can be delivered to customers immediately after their visit to DMV.
  3. INITIATIVE 1.1: Reduce wait times on Saturdays.
    Currently, DMV has only one service center open on Saturdays. This results in longer wait times due to peak demand on Saturdays. By March 2008, DMV will change the operating days of one additional location from Monday through Friday to Tuesday through Saturday. Doing so will relieve crowding at the 95 M Street, SW location on Saturdays.

Removing the Appeals may sound like a big deal, but when a letter or email would work just fine? Do we really need to go down there?

This post appeared in its original form at DC Metblogs

I live and work in the District of Columbia. I write at We Love DC, a blog I helped start, I work at Technolutionary, a company I helped start, and I’m happy doing both. I enjoy watching baseball, cooking, and gardening. I grow a mean pepper, keep a clean scorebook, and wash the dishes when I’m done. Read Why I Love DC.

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