Show me a person who hasn’t had a blood-boiling experience with Comcast and I’ll show you a person who has never had cable TV. Whether they’ve screwed up your bill, showed up five hours late for a service call, or taken three visits to actually fix your problem, their quality of customer service is at the bottom of every industry.
Let’s say for example that Comcast scheduled an appointment to come by your house for an installation, didn’t show up, came by two days later, then botched the installation. You decide to go to the local Comcast service center to complain, patiently wait two hours, only to be told that the manager has left for the day. What would you do?! What would you do?! Stop! Hammertime.
That’s exactly what little ol’ Mona Shaw of Bristow decided to do as she went home and stewed over the weekend, got her husband’s claw hammer, and went back to the service center to let them know who’s boss. According to today’s Washington Post article:
“Hammer time: Shaw storms in the company’s office. BAM! She whacks the keyboard of the customer service rep. BAM! Down goes the monitor. BAM! She totals the telephone. People scatter, scream, cops show up and what does she do? POW! A parting shot to the phone!”
She claims that her blood pressure skyrocketed, she started to hyperventilate, and was ultimately booked by Johnny Law. She was fined $345 and received a three month suspended sentence for disorderly conduct. Poor little ol’ lady. While I don’t think busting office equipment with a hammer is the solution to every problem, kudos to her for letting her voice – and her hammer – be heard.
Photo by yoganerd
This post appeared in its original form at DC Metblogs
