I am at Murky Coffee, where I just heard a conversation in which the barista told a guy that he was not allowed to pour his espresso over ice.
“But that’s how I want it,” the guy said.
“You can’t have it over ice. It ruins the quality of the coffee. It’s also against our store policy,” the barista said. After the customer left the counter, the barista was fuming and told his coworker, “I almost told that guy not to come back.”
Thanks, Nick, for hiring such helpful young people who uphold basic tenets of customer service. Where would the world be if customers could get what they wanted? This young fellow did a good job protecting the ignorant customer from cold espresso.
Barista guy – get over it. It’s just coffee, not a matter of safety or health, and the guy knows how he wants it.
this has motivated me to finally purchase a coffeemaker. i’m done going to murky.
@ BigTuna
Firstly:
I’ll reiterate – there is no excuse for adults to act in this manner. That includes the shop owner as well.
Nonetheless, whatever the shop owner wrote was after the fact. Not excusing it and not suggesting that his comments were totally appropriate but they are, for certain, COMPLETELY irrelevant to an assessment of whether or not the customer was right in his iced-espresso tirade.
Second:
“The shop employee was being extremely rude and condescending to the customer”
Where do you get this? From my understanding – reading the blog post of the actual customer – he interrupted the Barrista and launched into a profanity laced tirade. Can you explain where you read this interpretation? Even the customer doesn’t say the barista was rude…
You also refer to the barista as a “condescending prick,” which prompts me to ask where YOUR anger is coming from?
For the record, I’ve been holding down some counter space every morning at Murky since before it was Murky. I have met pretty much every employee over the years and I know David to be intelligent, thoughtful, earnest and talented.
Do you know him? If not, I would think that it takes quite a bit to start lobbing things like “condescending prick” at people you’ve never met. But maybe that is just me with my silly ideas about how grown folks behave.
I don’t know what it is about the internet that obliterates perspective and makes everyone feel completely entitled to what they want and bottomless indignation when denied their whims but you can certainly see it in action here.
What should have happened, in my opinion is that as soon as the customer crossed the line (swearing at staff) he should have been asked to leave. The coffee shop is a private business. Anyone creating a disturbance should be asked to go.
— MDT
“and maybe David could have chosen different words or a slightly different tact in responding to Jeff Simmermon’s request.”
The real meat of this story is right in there, everything else is irrelevant. And how quickly Nick blows by it without giving it any serious consideration speaks volumes.
I said it before, I’ll say it again: this all happened because when Jeff asked for one thing they said no rather than “no, but…” They had something that satisfied his desires (an Americano with four shots and light on the water), and he was perfectly pleased with it. All that had to happen to avoid all this was for the person taking his order (not sure if that was David or if he just pulled the shots) was to make the tiniest of effort to find common ground.*
I’m sorry that some people have such a problem with “the customer is always right,” as an expression, so maybe we should switch to the real meaning of that phrase: THE CUSTOMER IS THE PERSON WITH THE MONEY AND WE WANT THEM TO GIVE IT TO US. The problem here is that Nick and his team want to have it both ways, and they should have refused to give Jeff a cup of ice if it was such a violation of their artistic vision. Instead they decided to play this little game because they won’t put the customer’s money where their mouth is and just flat-out refuse the sale.
But hey, if they’d done that then they wouldn’t have had to chance to moralize over it. “Hey man. What you’re about to do … that’s really, really Not Okay.” Puh-leeze.
*I swear this wasn’t a deliberate pun, I just could not think of a similarly succinct way to express the idea.
LOL. Nick can be such a thorny guy. He and I have politely bashed each other on my own blog for years. But he’s in the right here.
Companies need to reserve the right to fire some of their customers. There are truly bad customers who are far from always right — and a company needs to fire them to preserve their profits of their core business, and they need to maintain the kind of business market they are after. And not just chase every quarter that appears in the creases of the sidewalk.
Sorry, self-absorbed customers: you are not untouchable.
Starbucks dulled itself into near oblivion by setting no limits to the amount of whoring that they would do for customers, and they have completely lost their way for it.
@Don
I am shocked at how ready you are to blow past the uncalled for profanity laced tirade…
“and maybe David could have chosen different words or a slightly different tact in responding to Jeff Simmermon’s request.”
That is the meat of the story???? Not this?
“You’re goddamned right you can’t stop me,” I said. “I happen to have a personal policy that prohibits me from indulging stupid bullshit like this — and another personal policy of doing what I want with the products I pay for.”
Or this:
http://www.flickr.com/photos/simmermon/2666455570/
Really?
That’s the guy you are going to stand behind?
— MDT
This whole brouhaha is astonishing. Let’s be clear: Murky is totally and completely in the wrong. YOUR JOB IS TO PUT BROWN WATER IN A CUP AND TAKE MONEY FOR IT. You don’t like the way someone drinks their brown water? Too f’n bad. Don’t sell it to them if you feel that strongly about it.
What’s more amazing is that the Murky folks don’t even have the self-awareness to be embarrassed over their stupidity.
It’s all about the arrogance–that a seller should retain control over the property after the buyer has paid full value for the purchase. It’s like having the person who sold you a house tell you ‘you can’t use this shade of paint or that print of wallpaper because it will ruin the integrity of the house’
whatever. the customer is a guest. granted, a customer with money buying a product, but still a guest. if he didnt like it, he should have left instead of being a prick.
nick the owner could have used better language, but aside form that, i whole heartedly agree with a response. his employees are part of his team, representing his ideals for his company. basically a family of sorts. if he cared about his policies, ideals, and his employees who respect him and his policies, then as the owner, you should definitely should support them.
basically, if you, the customer, dont like it. get lost and go somewhere else. not the best way to make mega millions, but a person has to have his ideals.
@Dave:
“YOUR JOB IS TO PUT BROWN WATER IN A CUP AND TAKE MONEY FOR IT. You don’t like the way someone drinks their brown water? Too f’n bad. Don’t sell it to them if you feel that strongly about it.”
Umm… they didn’t, actually. And got sworn at up and down for their trouble. But that is kosher, right?
@Peggy
“It’s all about the arrogance–that a seller should retain control over the property after the buyer has paid full value for the purchase.”
No, actually it is about people going over to the milk bar and stealing a giant glass of milk – making an iced latte without paying for one by pouring it over the espresso.
Any service business is in charge of determining what they do or don’t serve. They can say no to you.
Do you people go into restaurants and rant and rave at the staff about what combos of ingredients they don’t serve you?
Well do you? No – of course you don’t! But for some reason you think that they guy making your coffee deserves less civility and respect than the guys over at the Kosher deli where, even though you LOVE bacon you know better than to ask for it.
I just don’t understand what you are all so angry about…? Only one person got mistreated here and it sure wasn’t the customer.
— MDT
“I am shocked at how ready you are to blow past the uncalled for profanity laced tirade…”
I didn’t, but that wouldn’t have happened if they’d bothered to steer him towards a drink they found more acceptable initially or if they’d just done what they’d decided to do – give him the espresso and ice – without the snottiness.
I don’t respond to people that way but I’m not going to lose any sleep when people who are snooty and rude to customers get bad behavior in return.
All this talk about “ghetto lattes” is an empty diversion. A latte is 2/3 steamed milk, so all that needs to be done here is not hand over a cup only 1/3 full of espresso. Or just be a grown up and accept that the condiments get used in different ways. I’ve seen people fill a coffee cup 1/3 full of half and half. Are they “abusing” or just getting the drink the way they like it?
You can get clenched up over it and hoard the napkins and ketchup packets and inconvenience everyone or just suck it up and accept that one out of a hundred customers is going to use a larger percentage of the resources. What would have had a higher cost here? One “ghetto latte” or all the negative publicity?
“snooty and rude to customers”
I think, again, that you are kind of making this up.
Even if we go with your mental impression of the altercation – one that assumes the barista was snooty or rude (in my experience David is neither) no one ever deserves to be sworn at at their job – by a boss, customer – whoever.
Whatever moral high ground you’d like to cede to Mr. Customer evaporates the minute he starts swearing at an employee.
Period.
— MDT
Not to belabor this any more, but DailyCaveat Michael is right about this. I mean, I know David – he is a sweet kid – whereas this customer seems really proud of his own status as a jerk.
Say what you will about arrogance, but there is very little that is more arrogant than thinking that having money in your pocket to wave at somebody behind a counter makes you good or righteous or deserving.
For every person that claims this incident makes them want to order espresso over ice just to make a scene, I hope another person strides into Simmermon’s workplace in New York and tells him how to do his job.
Respectfully,
A Pretentious Millennial.
If we’re gonna compare bona fides here…
I have met Jeff and shared a few drinks with him and have been a customer of Murky’s for probably about the same quantity of time.
In the time I’ve spent with Jeff I have not seen him be officious, arrogant, or rude.
In the time I’ve been a customer at Murky I have had to ask them if they’re ready to take my order and been condescended to.
It’s possible that the way Jeff treats servers is not the way he treats people he meets at social events, though I did not see him mistreat anyone at the bar we were at. I’d suggest to those of you who are friendly with David that perhaps he doesn’t treat random customers the way he treats you.
Quite frankly, Nick’s past and current behavior certainly would lead me to believe that Murky employees get the message that it’s okay to treat random customers worse than you treat your buddies.
Hey DailyCaveat: Pour some coffee on your shirt. Make it nice and brown, to show your true allegiance.
Over on andiamnotlying, the guy comments: “…somebody emailed me a link to the owner of Murky Coffee’s public response. All I’m saying is, if you were wondering where this barista’s attitude came from, wonder no longer. It looks like it’s learned behavior from the top down.”
I agree.
I’ve been following this and what I’ve yet to see is why can’t BOTH parties be in the wrong?
Barista: Supposedly a “sweet kid.” That doesn’t mean that a sweet, intelligent, thoughtful kid never had a bad day or never lets slip with a rude word or two. He missed a teachable moment here — for both parties.
Jeff Simmermon: Supposedly a total dick. That doesn’t mean he’s incapable of possibly being right for once. Behavior, though, still inexcusable.
Nick: Loves his coffee and his store. Still a totally unprofessional thing to do, though. But hey, as the owner that’s his call.
We wouldn’t still be talking about this if they didn’t ALL have a part in making this situation as fucked up and unprofessional and unacceptable as it is. I probably won’t be going back to Murky and I probably won’t ever be dealing with Jeff Simmermon either. So there.
Act your ages, y’all.
That’s just it, Heather. Being a jerk and acting like a jerk are different things. I am sure both parties, all three if you include Nick, are wonderful people but everyone can turn into a jerk in the wrong environment. And something else that can happen is interpretation of what you say and how you say it. So it’s more than the person who communicates the message that is at issue here. Are we interpreting what we hear in an accurate way? Just something to think about next time someone irks you. (No, this was not directed at you, Heather!)
#56 Peggy M:
“It’s like having the person who sold you a house tell you ‘you can’t use this shade of paint or that print of wallpaper because it will ruin the integrity of the house’”
Pretty much every house in a planned suburb is sold with a set of “deed restrictions” saying almost *exactly* that. You need permission to paint your house a different color.
@DensityDuck
I really don’t think that you’ve seen me defend Nick Chos’s response anywhere. I just think that there is no cause for the way the customer behaved. My allegiance, in this case is to acting like a grown up. Perhaps I don’t really understand what the barista did that was out of line? All I see is a lot of folks who want to project their own issues onto how they assume the conversation went down. Blaming the barista for the way the shop owner responded is equally off base.
Nobody comes off well in this story but the store owner’s a moron. What kind of an idiot would post that letter on his own website? Life’s short – I don’t need to deal with idiots like that, let alone give them money.
@66 DamonTFB:
I think she’s referring to interior design, which is not subject to the deed restrictions.
Get a life people. Murky coffee is not SBX – and that’s a good thing. If you want a decent shot of espresso in Arlington, then head over to Murky. The staff there understands the process of pulling a good shot and are usually invested in making sure they do it right. If you want the same ol’ burnt espresso passed through machines that haven’t been cleaned or calibrated properly and pulled by folks who really don’t understand the process there are plenty of SBXs nearby.
I can’t help but think that in my short time here in N.VA we’ve lost a lot of good little independent shops especially in the same neighborhood – the kind of shops where the owners have an opinion and are usually willing to share it for better or worse. Maybe that opinion will challenge the way you think – or perhaps you’ll just be put-off, but it’s an exchange that goes beyond that sheep-in/sheep-out chain-store experience that’s slowly working it’s way through this whole region.
Daily: The Golden Rule applies both ways. If you act like a jerk to someone, then it’s hardly surprising when they act like a jerk in response.
And from the looks of things, the store owner strongly encourages his employees to act like jerks. Apparently that’s Part Of The Experience.
“Perhaps I don’t really understand what the barista did that was out of line?”
Imagine if you–
No, you know what? Just no. I’m not going to get into the trap of taking you at your written word. You know damn well why Jim was angry. Now, maybe you don’t MIND when someone treats you like something scraped off a shoe–I know there are plenty of closet masochists out there–but I can’t possibly imagine that you have ABSOLUTELY NO IDEA who Jim was angry.
dnono: Your attitude is exactly why all those “good little independent shops” are being lost. If a customer wants to be Educated on the Holy Subject of Coffee, they’ll ask for that. But most people just want a damn cup of coffee, without a shot of attitude. If a business owner cannot recognize the difference, then they don’t deserve to be in business.
I’m a frequent customer of Murky and before it, Common Ground. This is far from the typical Murky experience, as evidenced by the typical volume of people there. If you take a look around the Clarendon district, you’ll see that the reason these shops are closing up is due to the higher rents brought on by property development.
@DensityDuck
“No, you know what? Just no. I’m not going to get into the trap of taking you at your written word. You know damn well why Jim was angry. Now, maybe you don’t MIND when someone treats you like something scraped off a shoe–I know there are plenty of closet masochists out there–but I can’t possibly imagine that you have ABSOLUTELY NO IDEA why Jim was angry.”
Seriously? Why are YOU so angry? Will someone please explain internet-male rage to me?
You know nothing about the place or the people and yet you are sure up to your eyeballs that the manner in which this barista spoke to a customer is was out of line as to justifiable induce a profanity laden tirade?
As to this:
“maybe you don’t MIND when someone treats you like something scraped off a shoe”
If you think this is how Jim was treated based on HIS OWN account of the conversation, you simply have no perspective.
Let’s spot you the point and say the barista was really smug. I me, make your blood boil smug. Would that, then justify a public profanity laced tirade over a cup of coffee? Personally I think that the answer is no. Maybe you just have lower standards for flying off the handle.
Where I think Jim went irredeemable wrong is in verbally assaulting someone who was just describing the coffee shop’s policy. If Jim had shown and patience, dignity or class in the situation things might have gone down differently. Instead he thought he’d be cute and chew out some powerless guy behind the counter.
After getting that out of his system, going back to the bar and making nice for another drink, Jim scribbles a literal FUCK YOU on a dollar bill and sticks it in the tip jar (oh, but not before he remembered to take a cutesy photo for his blog because this is SOOOO going to land me on DIGG).
Lets recap…
THE BARISTA:
Was possibly, but not verifiably and if nothing else at least subjectively smug in describing why this shop does not offer iced espresso.
THE CUSTOMER:
Completely lost his shit at a coffee shop employee in front of the whole store over nothing. After getting the drink he wanted he sat down, killed it, wanted another, was provided it courteously and then PLANNED OUT his further dollar bill dickishness so as to be able to document it later on his blog.
I mean, Jesus…
This guy was being twice the jerk just so he could brag about it online. Do you not find that utterly and completely morally bankrupt.
Not to mention pathetic?
– MDT
This is just an ordinary day here in Seattle, home of temperamental coffee snobs on both sides of the counter, although I think everyone here would have refrained from ordering it over ice.
Still, sounds like both of them needed to untwist their panties.
“When they go out of business, and they will go out of business within two years most likely, the sign will read “Closed: You couldn’t quit drinking at Starbucks”.” (Sean Says)
You have no idea how close you are to the truth. I doubt even the employees know how their Arlington Murky’s days are numbered. Two years is a little long… think more in terms of months. Get your coffee while you can… it will not last much longer.
All I can say is that this whole story – all the posts by Nick, Jeff, Carl, the flickr shots and the comments should all be archived and used in a new media class (and perhaps a small business ownership class). It been an amazing (and exhausting) web 2.0 experience, better than any tv show, that’s for sure.
I’m heading over to my local independent coffee shop and getting an iced latte.
Am I the only one out there who suspects that this is just a viral marketing campaign initiated by a business desperate for cash?
James – Not a bad idea, but not what is going on. I have no stake in Murky, that’s for darned sure. However, I will have to keep this concept in mind next time I need that level of visibility for my own business.
Of course, poor customer relations can also have negative consequences, as we all know, so maybe this isn’t the best way to go…
Daily:
“Seriously? Why are YOU so angry? ”
Why do you think I’m angry? Seems to me that you’re reading an awful lot into a written text.
PS two swears is not a “profanity-laden tirade”. And I can’t help but wonder why you aren’t as upset at Nick, with his threat to “punch [Jim] in the dick”.
If Nick’s worried about losing money on ghetto lattes, the solution is the menu item: “large cup of ice to go, $2.00.” If he’s worried about the misuse of his perfect espresso, there are three possible, non-exclusive solutions: 1) Only serve espresso in an appropriately sized cup, “for here”; 2) Make the cost of the cup of ice prohibitive (maybe $10.00 instead of $2.00); 3) Get over himself.
I’m sort of willing to play along with the notion that pouring an espresso over ice changes its nature, because I have empirical knowledge that brewed coffee is a complex thing that changes in complex ways when exposed to elements like air, ice, and time, but there’s a right way and a wrong way to go about selling that notion if you’d like to stay in business.
If a customer wants to do something you think is an insult to your craft, it’s up to you to decide whether to take their money, but the guy who *does* take their money makes more of it over time. The sort of petulance exhibited here has a nice beat and I can dance to it, but I wouldn’t expect it to produce steady business when coffee is such an easily procured commodity.
What a BrewHaha!
@DensityDuck
I am so sorry that I misjudged you.
What is your profanity quota for laced tirades?
I’ll just go ahead and draw a line at zero swears being the appropriate number in the situation we’re discussing.
That goes for the Murky owner, too.
— MDT
“James – Not a bad idea, but not what is going on. I have no stake in Murky, that’s for darned sure. However, I will have to keep this concept in mind next time I need that level of visibility for my own business.
Of course, poor customer relations can also have negative consequences, as we all know, so maybe this isn’t the best way to go…”
It just seems a little too surreal and comical (not to mention timely).
If this is a real situation, it is really sad. All it would have taken is for this barista to say “We don’t offer iced espresso because we feel that taking hot espresso and pouring it over ice is detrimental to the flavor of the coffee. [not true; but anyway] We do offer a similar beverage called an Americano where we take 4 shots of espresso, add it to room temperature water then carefully introduce ice to it. It’s very good. Would that work for you?” Had this customer continued to berate the barista, at that point, I’d assume the customer is a jerk.
As it stands, Nick Cho, the owner of this establishment is either very smart or very stupid as his reply on his website made him out to look like a childish snobbish imbecile with little regard for his potential customers.
I think they should add the iced espresso to the menu and name it after Simmermon. Charge a dollar that the customer must first write a comment on. Drum up some more business!
Besides, they’re called “Murky,” so what experience would you expect?
murky Synonyms
1.Dark, dim, dusky, dingy.
2.Gloomy, cheerless, dismal, somber.
3.Having the natural light obscured, overcast, darkened, misty.
I guarantee this whole thing will be on the list of Stuff White People Like.
I’m sure that Murky will be closing up soon too – but not due to the higher rents of the Clarendon district, but rather the lack of any business sense whatsoever. First, they fail to pay hundreds of thousands of dollars in sales tax to DC forcing the shuttering of their Eastern Market store. Then this whole debacle happens with their Clarendon store…punctuated by the ridiculous response posted by Nick Cho on the store’s website.
I think what makes Nick’s response worse than the behavior of both the barista and Simmermon is that it was calculated rather than a snap reaction.
I’m just imagining James Bond bellying up to the bar and ordering a “vodka martini, shaken, not stirred,” and the bartender shooting back, “That’s… that’s not OK, dude, because shaking that drink bruises the gin, and the ice waters it down, and it’s against our policy to…”
Actually, there’s no way the bartender would get through more than about six words of that response, because by then Bond would have pulled out the trusty Walther PPK. Having a license to kill must come in handy when dealing with recalcitrant serving people.
Money in pocket may equal respect for some proto-typical yankees who think the bigger the truck the better, but the fact of the matter is, the customer is not always right, and money at Murky will not buy you a free ticket to being right.
An artist has every right to say no and not sell out. Kudos to Murky staff for holding their ground.
Negative press? You’re not getting it. If anything, the customers who belong at Starbucks will go back to Starbucks. Murky will be left with the people who would never drink an espresso shot poured directly over ice. They win. They just ran a wicked marketing campaign to carefully craft the type of clientele that frequents their business. They will never by as synonymous with peoples’ lifestyle and culture as Hummer and a Big Mac, but that’s not what their after.
“An artist”? It’s friggin’ coffee, mate! It wasn’t served with an interpretive dance!
“Negative press? You’re not getting it. If anything, the customers who belong at Starbucks will go back to Starbucks. Murky will be left with the people who would never drink an espresso shot poured directly over ice. They win. They just ran a wicked marketing campaign to carefully craft the type of clientele that frequents their business.”
That wasn’t a decent marketing campaign, for every one person that Murky’s may have turned on more than ten people(that can afford to drink there) will just go by it knowing they can’t do what they want with their drink. Coffee making can be an art(one filled with freakish denizens granted), but even artists have to eat. Bartenders have to deal with more asshats(who by the by, are drunk) and don’t get upset when someone wants something special. There’s a difference between cowtowing to the customer’s dollar and letting them do what they know they like with their drink. Murky’s will close down soon anyways.
You know what ruins a good coffee? Asshole baristas. They sling coffee, they are NOT artists. They are generally college students with delusions of grandeur.
Is art that shit you bought from that ‘art store’, where the lady said, f’real sir, this is a Monet and everyone who sees it will say, ooooohhh you must be soooo important. Damn right you’re important, what with your tailored suit and optional sun roof. “God” gave you every right to demand what you want when you want it, so do it to the nines people.
End of story, don’t go there. You go where you want and to be a better person you forget the fact that Murky exists. Then everyone wins.
Greenberry’s makes great coffee, and I’ve always had great customer service there. Same with JavaShack (although it’s been a while). Both are walking distance from the O-line.
Wow. This has gotten very interesting. Let me just say this. I have my own opinions of Nick Cho as a person, and they won’t be reflected in this post. I totally stand behind the guy 110% on his decision to stand up for the integrity of his product, and everything that is sold in that building. I know his concern for the quality of the product may not concern you, or any of the other people who have grown accustomed to the crap they are serving over at the Green Mermaid, but he does see the value, and I do, too. It’s his shop, you play by his rules. Don’t like it, go somewhere else. I have visited the Arlington shop, and there are Starbucks near there that would LOVE to have your money. The fact is, that there is a sign posted to the effect, and that the customer was letting Jeff know he wasn’t happy about the policy being ignored.
Nick has a right to how he runs his business, Jeff has a right to how and where he spends his money. Simple as that. Nick also has a right to maintaining a quality standard of his product that alot of people may not understand. Go to Ninth Street Espresso in NY and ask them for a 16 oz. latte. Guess what? You won’t get it. Why? Because they are pompous pricks? No, because they make espresso in the Italian tradition, as a craft, not a commodity. And it’s okay that they do. In America, we have lots of choices of where we can buy coffee. But people know that if you want a great espresso or real macchiato, Ninth Street is the place in New York.
So, give the guy a break. Let him do what he feels is right for his business in the long run. And get off the baristas back for following policy. And the tip thing, even dumber. The barista works hard for their tips, and was following policy, pure and simple.
So, cheers to Murky on this one.
The fact is, that there is a sign posted to the effect, and that the (barista) was letting Jeff know he wasn’t happy about the policy being ignored.
“You know what ruins a good coffee? Asshole baristas. They sling coffee, they are NOT artists. They are generally college students with delusions of grandeur.”
Wow…. That is all I can say about Bob. That and get therapy.
@Jason
Right on the money.
Somehow the internet has bread this tremendous sense of entitlement – not just to wants and whims but also to righteous infantile rage when those whims are denied. No matter what the venue or your service beef, there is never cause to be uncivil.
Any self-importance people are perceiving (make that projecting) onto the Murky policy is easily multiplied a thousand fold in a customer who thinks he gets to treat people like crap just because he didn’t get what he asked for.
— MDT
This has been fascinating reading. For my money, as it were, Nick loses me when he says the reasons for their policy are “Number one, because we don’t do it. Number two, because we don’t do it.” Condescending and obnoxious.
Here’s what I think is funny (besides the ‘brewhaha’ comment): Nick goes to great lengths in the follow up to explain that “when we make our iced americanos (espresso + water + ice), we pour the shots into room-temperature water before adding the ice.” But here’s Jeff’s description of the preparation of the iced americano: “Then he turned around and filled up a plastic cup with ice, filled it 3/4 of the way with water and carefully added four shots of espresso.”
Am I missing something? Didn’t Murky happily serve Jeff what can only be described, by Nick’s definition, as a watered down ICED ESPRESSO?
It was an espressod-up icewater, mjd. Please, get your facts straight.
Oh god I hate coffee so much, it gives me the shits. Besides, only old people and hipsters drink it. Drink a soda if you want to get diabetes that badly!